Terms & Conditions

Last updated: 15/02/2026

1. Agreement to Terms

By accessing and placing an order with LinedWithLove, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below.

2. Products and Services

LinedWithLove creates custom line art designs from customer-provided photos and prints them on various products including apparel, accessories, home goods, and greeting cards.

Photo Requirements:

  • Photos should ideally feature 2 people for optimal design results

  • For more than 2 people, the design will be scaled smaller to fit

  • Clear, well-lit, high-resolution photos produce the best results

  • Customer must own rights to all photos submitted

3. Customisation and Approval

Once we create your line art design, we will send you a preview for approval (If you requested, if you didn't we will not send you the preview). Minor adjustments can be requested at this stage. Once approved, the design will proceed to production and cannot be modified.

4. Pricing and Payment

All prices are in GBP and include the cost of creating your custom line art design. Payment is processed securely through Stripe. We accept major credit and debit cards.

5. Production Time

Standard production times:

  • Line art creation: 2-3 business days

  • Production after approval: 1-2 business days

  • Shipping: 3-7 business days (standard)

Total time from order to delivery is typically 7-10 business days.

6. Intellectual Property

You retain all rights to the photos you submit. By uploading photos, you grant LinedWithLove permission to create line art designs and use them to fulfill your order. The line art designs created become your property upon full payment.

7. Cancellations and Modifications

Orders can be cancelled or modified within 24 hours of placement. Once the design process has started, cancellations may not be possible. Please see our Refund Policy for more details.

8. Limitation of Liability

LinedWithLove is not liable for any indirect, consequential, or special damages arising from the use of our products or services. Our total liability is limited to the purchase price of the product.

Refund Policy

Last updated: 15/02/2026

Our Commitment to You

At LinedWithLove, your satisfaction is our priority. We want you to absolutely love your custom keepsake. This refund policy outlines our commitment to making things right if you're not completely happy.

Design Approval Process

Before we print your design, we'll send you a preview for approval (If you requested, if you don't request we will not do so). This is your opportunity to:

  • Review the line art design

  • Request minor adjustments if needed (only revise one time)

  • Approve the design for production

Once you approve the design, we proceed with production. This approval process helps ensure you're happy with your keepsake before it's made.

Cancellation Policy

Within 24 hours of order: Full refund available if design work hasn't started.

After 24 hours: Orders may not be cancelled once the design process has begun, as our artists have already started working on your custom piece.

Quality Issues

If your product arrives with any of the following issues, we'll make it right:

  • Manufacturing defects (misprints, incorrect colors, damaged items)

  • Incorrect product shipped

  • Damaged during shipping

Please contact us within 14 days of receiving your order with photos of the issue. We'll either send a replacement at no cost or provide a full refund.

Design Dissatisfaction

If you're not satisfied with how the line art turned out (different from the approved preview), please contact us within 7 days. We'll work with you to:

  • Revise the design

  • Create a new product with the revised design

  • Provide a partial or full refund depending on the situation

Non-Refundable Situations

We cannot offer refunds for:

  • Change of mind after approving the design

  • Poor photo quality affecting the line art result (if you approved the preview)

  • Products that have been worn, washed, or used

  • Orders placed more than 30 days ago

How to Request a Refund

To request a refund:

  • Email us at hello@linedwithlove.com with your order number

  • Include photos if reporting a quality issue

  • Explain the reason for your refund request

We'll review your request within 2-3 business days and get back to you with next steps.

Refund Processing

Approved refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow your bank an additional 3-5 business days for the funds to appear in your account.

Shipping Policy

Last updated: 15/02/2026

Standard Shipping (Free over $100)

Delivery Time: 3-7 business days
Cost: depends on the country of the delivery address
There is no express shipping option

Shipping Destinations

We ship worldwide.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can track your package through the carrier's website or by checking your order status in your account.

Delivery Issues

Lost Packages

If your tracking shows delivered but you haven't received your package, please:

  • Check with neighbors or building management

  • Verify the shipping address on your order

  • Contact us within 7 days – we'll work with the carrier to locate your package

Damaged Packages

If your package arrives damaged, please take photos of the package and product and contact us within 48 hours. We'll send a replacement at no cost.

Wrong Address

Please double-check your shipping address before completing your order. If you realise there's an error within 24 hours of ordering, contact us immediately and we'll do our best to update it. After 24 hours, we cannot guarantee address changes.

Rush Orders

Unfortunately we do not offer an express service.

Holidays and Peak Seasons

During holidays and peak seasons (Mother's Day, Father's Day, Christmas, etc.), processing and shipping times may be extended. We'll display any delays prominently on our website and in order confirmation emails.

Privacy Policy

Last updated: February 15, 2026

My Store operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). My Store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.