Shipping policy

Shipping Policy

Last updated: 15/02/2026

Standard Shipping (Free over $100)

Delivery Time: 3-7 business days

Cost: depends on the country of the delivery address

There is no express shipping option

Shipping Destinations

We ship worldwide.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can track your package through the carrier's website or by checking your order status in your account.

Delivery Issues

Lost Packages

If your tracking shows delivered but you haven't received your package, please:

Check with neighbors or building management
Verify the shipping address on your order
Contact us within 7 days – we'll work with the carrier to locate your package

Damaged Packages

If your package arrives damaged, please take photos of the package and product and contact us within 48 hours. We'll send a replacement at no cost.

Wrong Address

Please double-check your shipping address before completing your order. If you realise there's an error within 24 hours of ordering, contact us immediately and we'll do our best to update it. After 24 hours, we cannot guarantee address changes.

Rush Orders

Unfortunately we do not offer an express service.

Holidays and Peak Seasons

During holidays and peak seasons (Mother's Day, Father's Day, Christmas, etc.), processing and shipping times may be extended. We'll display any delays prominently on our website and in order confirmation emails.