Our Commitment to You

At LinedWithLove, your satisfaction is our priority. We want you to absolutely love your custom keepsake. This refund policy outlines our commitment to making things right if you're not completely happy.

Design Approval Process

Before we print your design, we'll send you a preview for approval (If you requested, if you don't request we will not do so). This is your opportunity to:

• Review the line art design
• Request minor adjustments if needed (only revise one time)
• Approve the design for production

Once you approve the design, we proceed with production. This approval process helps ensure you're happy with your keepsake before it's made.

Cancellation Policy

Within 24 hours of order: Full refund available if design work hasn't started.

After 24 hours: Orders may not be cancelled once the design process has begun, as our artists have already started working on your custom piece.

Quality Issues

If your product arrives with any of the following issues, we'll make it right:

• Manufacturing defects (misprints, incorrect colors, damaged items)
• Incorrect product shipped
• Damaged during shipping

Please contact us within 14 days of receiving your order with photos of the issue. We'll either send a replacement at no cost or provide a full refund.

Design Dissatisfaction

If you're not satisfied with how the line art turned out (different from the approved preview), please contact us within 7 days. We'll work with you to:

• Revise the design
• Create a new product with the revised design
• Provide a partial or full refund depending on the situation

Non-Refundable Situations

We cannot offer refunds for:

• Change of mind after approving the design
• Poor photo quality affecting the line art result (if you approved the preview)
• Products that have been worn, washed, or used
• Orders placed more than 30 days ago

How to Request a Refund

To request a refund:

1. Email us at hello@linedwithlove.com with your order number
2. Include photos if reporting a quality issue
3. Explain the reason for your refund request

We'll review your request within 2-3 business days and get back to you with next steps.

Refund Processing

Approved refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow your bank an additional 3-5 business days for the funds to appear in your account.

Contact Us

Have questions about our refund policy? We're here to help!

Email: hello@linedwithlove.com